Refund Policy

Thank you for shopping with us!
We want you to love your purchase, and we’re here to help if something goes wrong.

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✔ 30-Day Return & Refund Guarantee

We offer refunds or replacements for the following cases:

1. Damaged or Defective Product

If your item arrives damaged or defective, we will issue a full refund or free replacement.

Required:

Photo or video proof of the issue

Order number

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2. Wrong Item Received

If you receive the wrong product, color, or size (different from what you ordered), we will send a replacement or refund.

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3. Item Not Delivered

If your package is lost in transit or does not arrive within the guaranteed shipping time, you are eligible for a full refund.

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❌ No Returns Required

You do not need to send the item back to us in most cases.
We do not accept physical returns due to international warehouse policies.

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❌ Non-Refundable Situations

We do not provide refunds for:

Change of mind after order is shipped

Wrong size or color selected by customer

Delay caused by incorrect address, customs, or local courier issues

Items without proof of problem

“I don’t want it anymore”

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Refund Process

1. Contact us at support zygocart22@gmail.com

2. Provide order number + photo/video proof

3. Our team reviews the request within 24 hours

4. Refund is issued back to your original payment method

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Late or Missing Refunds

Refunds can take 3–7 business days to appear depending on your bank.

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If you have any questions about returns or refunds,
email us at support zygocart22@gmail.com

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